Question 1

How long does personalisation take?

Accepted Answer

We typically engrave or print your order within 1–2 working days. Standard delivery adds a further 2–3 working days across the UK, although this is often much sooner with our standard turnaround from your order being placed to delivery being around 2-4 days depending on postage method used.

Question 2

What if I made a spelling mistake in my personalisation?

Accepted Answer

Please double-check all personalisation before ordering as we produce items to your exact specification. If you spot an error immediately after ordering, contact us straight away and we'll do our best to help.

Question 3

Can I see a proof before my item is made?

Accepted Answer

For standard orders we don't provide proofs as our turnaround is so fast. For large corporate or bulk orders, we're happy to produce a digital proof — just get in touch before ordering.

Question 4

Do you offer bulk or corporate discounts?

Accepted Answer

Absolutely! We love working with businesses, schools, and event planners. Use our Custom Order form or drop us a message and we'll put together a bespoke quote for you.

Question 5

What materials do you use?

Accepted Answer

We engrave on premium stainless steel, laser-grade acrylic, wood, and leather. UV printing is done on hard surfaces including acrylic, metal, and slate. All materials are sourced from trusted UK suppliers.

Question 6

Do you ship outside the UK?

Accepted Answer

Currently we ship to mainland UK, Northern Ireland, the Channel Islands, and the Isle of Man. International shipping options may be added in future — sign up to our newsletter to be the first to know.

Question 7

What is your returns policy?

Accepted Answer

Because personalised items are made specifically for you, we're unable to accept returns unless the item is faulty or we've made an error. If there's a problem with your order, please contact us within 14 days and we'll put it right.

Question 8

How do I care for my engraved /UV Printed item?

Accepted Answer

Most items can be hand-washed with mild soap. We recommend avoiding dishwashers for engraved drink-ware and especially for UV printed products to preserve the finish. Full care instructions are included with your order.

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