Privacy Policy

British Craft Studio is a trading name of BritCraft Studio Limited, a company registered in England and Wales (Company No. 16545085). We sell personalised gifts and are the data controller of your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how we handle your data, please contact us at: hello@britishcraftstudio.com

We collect the following personal information when you place an order or use our website:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely via our payment provider — we do not store card details)
• Order history and personalisation details (e.g. text to engrave)
• Website usage data via cookies (see Section 8)

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Comply with our legal obligations
• Send marketing communications (only with your consent)

Under UK GDPR, we rely on the following lawful bases:

• Contract performance — to process and deliver your order
• Legal obligation — e.g. keeping records for HMRC
• Legitimate interests — fraud prevention and service improvement
• Consent — for marketing emails (you may withdraw at any time)

We retain order data for 7 years in line with HMRC requirements. Marketing consent and profile data is kept until you withdraw consent or request deletion.

We do not sell your personal data. We share it only with third parties necessary to provide our service, including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery and courier services
• IT service providers who host or maintain our systems

All third parties are required to keep your data secure and only use it for the specified purpose.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, contact us at hello@britishcraftstudio.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use essential cookies to make our website function. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

We may update this policy from time to time. The most current version will always be published on this page with the date of last update.